/* Fonts loaded via base.html */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

:root {
  --bg:          #0c0c0f;
  --surface:     #131318;
  --surface-2:   #19191f;
  --surface-3:   #1f1f27;
  --surface-4:   #26262f;
  --border:      #252530;
  --border-soft: #1c1c24;

  --text:        #ede9e3;
  --text-muted:  #6a6a7e;
  --text-dim:    #42424f;

  --amber:       #d4883a;
  --amber-hi:    #e8a050;
  --amber-bg:    rgba(212,136,58,.08);
  --amber-soft:  rgba(212,136,58,.18);

  --blue:        #567dcf;
  --blue-bg:     rgba(86,125,207,.08);
  --blue-soft:   rgba(86,125,207,.18);

  --green:       #4a9e68;
  --green-bg:    rgba(74,158,104,.08);

  --red:         #c44040;
  --red-bg:      rgba(196,64,64,.08);

  --slate:       #3e3e50;
  --slate-bg:    rgba(62,62,80,.15);

  --yellow:      #c9a020;
  --yellow-bg:   rgba(201,160,32,.08);

  --r-sm: 5px;
  --r:    9px;
  --r-lg: 13px;

  --font: 'Outfit', system-ui, sans-serif;
  --mono: 'JetBrains Mono', 'Courier New', monospace;
}

body {
  font-family: var(--font);
  background: var(--bg);
  color: var(--text);
  font-size: 14px;
  line-height: 1.5;
  -webkit-font-smoothing: antialiased;
  display: flex;
  min-height: 100vh;
}

/* ── Sidebar ── */
.sidebar {
  width: 220px;
  background: #0f0f12;
  border-right: 1px solid var(--border);
  position: fixed;
  top: 0;
  left: 0;
  height: 100vh;
  display: flex;
  flex-direction: column;
  z-index: 100;
  flex-shrink: 0;
}

.sidebar-brand {
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 28px 20px 24px;
  border-bottom: 1px solid var(--border);
  text-decoration: none;
}

.sidebar-logo-img {
  height: 56px;
  width: auto;
  display: block;
}

.sidebar-nav {
  flex: 1;
  padding: 16px 12px;
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.sidebar-link {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 9px 12px;
  border-radius: var(--r);
  border-left: 2px solid transparent;
  color: var(--text-muted);
  text-decoration: none;
  font-size: 13px;
  font-weight: 500;
  transition: background .15s, color .15s;
}

.sidebar-link:hover {
  background: var(--surface-2);
  color: var(--text);
}

.sidebar-link.active {
  background: var(--amber-bg);
  color: var(--amber);
  border-left-color: var(--amber);
}

.sidebar-icon { width: 16px; height: 16px; flex-shrink: 0; opacity: .7; }
.sidebar-link.active .sidebar-icon,
.sidebar-link:hover .sidebar-icon { opacity: 1; }

.sidebar-user {
  padding: 16px;
  border-top: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.sidebar-user-email {
  font-size: 11px;
  color: var(--text-dim);
  font-family: var(--mono);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.sidebar-logout {
  font-size: 12px;
  color: var(--text-muted);
  text-decoration: none;
  transition: color .15s;
}

.sidebar-logout:hover { color: var(--red); }

/* ── Main content area ── */
.main-wrap {
  margin-left: 220px;
  flex: 1;
  min-width: 0;
  overflow-x: hidden;
  background:
    radial-gradient(ellipse 55% 35% at 75% 18%, rgba(212,136,58,.09) 0%, transparent 70%),
    radial-gradient(ellipse 40% 30% at 20% 80%, rgba(86,125,207,.07) 0%, transparent 65%);
}

/* ── Top nav ── */
.topnav {
  background: var(--surface);
  border-bottom: 1px solid var(--border);
  padding: 0 24px;
  display: flex;
  align-items: center;
  height: 52px;
  position: sticky;
  top: 0;
  z-index: 100;
}

.nav-brand {
  display: flex;
  align-items: center;
  margin-right: 28px;
  flex-shrink: 0;
  text-decoration: none;
}

.nav-logo {
  height: 34px;
  width: auto;
  display: block;
}

.nav-links { display: flex; gap: 2px; flex: 1; }

.nav-link {
  color: var(--text-muted);
  text-decoration: none;
  padding: 6px 14px;
  border-radius: var(--r-sm);
  font-size: 13px;
  font-weight: 500;
  letter-spacing: .1px;
  transition: background .15s, color .15s;
}

.nav-link:hover { background: var(--surface-3); color: var(--text); }

.nav-link.active {
  background: var(--amber-bg);
  color: var(--amber);
  border: 1px solid rgba(212,136,58,.2);
}

.nav-user {
  font-size: 12px;
  color: var(--text-dim);
  white-space: nowrap;
  font-family: var(--mono);
}

.nav-user a { color: var(--text-muted); text-decoration: none; transition: color .15s; }
.nav-user a:hover { color: var(--text); }

/* ── Filter bar ── */
.filter-bar {
  background: var(--surface);
  border-bottom: 1px solid var(--border);
  padding: 8px 24px;
  display: flex;
  gap: 6px;
  flex-wrap: nowrap;
  align-items: center;
  overflow-x: visible;
  position: sticky;
  top: 0;
  z-index: 99;
  width: 100%;
  box-sizing: border-box;
}
.filter-bar::-webkit-scrollbar { display: none; }

.filter-bar select,
.filter-bar input {
  font-family: var(--font);
  font-size: 12px;
  font-weight: 500;
  padding: 5px 10px;
  border: 1px solid var(--border);
  border-radius: var(--r-sm);
  background: var(--surface-2);
  color: var(--text);
  outline: none;
  transition: border-color .15s;
  -webkit-appearance: none;
  appearance: none;
}

.filter-bar select {
  padding-right: 26px;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='6' fill='none'%3E%3Cpath d='M1 1l4 4 4-4' stroke='%236a6a7e' stroke-width='1.5' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 9px center;
}

.filter-bar select:focus,
.filter-bar input:focus { border-color: var(--amber); }

.filter-bar input { width: 180px; flex-shrink: 1; min-width: 100px; }
.filter-bar input::placeholder { color: var(--text-dim); }

.filter-bar button:not(.dp-trigger) {
  padding: 5px 16px;
  background: var(--amber);
  color: #0c0c0f;
  border: none;
  border-radius: var(--r-sm);
  cursor: pointer;
  font-family: var(--font);
  font-size: 12px;
  font-weight: 700;
  letter-spacing: .3px;
  transition: background .15s;
}

.filter-bar button:not(.dp-trigger):hover { background: var(--amber-hi); }

.date-range-inputs { display: flex; align-items: center; gap: 6px; }

.fp-input {
  font-family: var(--font);
  font-size: 12px;
  font-weight: 500;
  background: var(--surface-2);
  border: 1px solid var(--border);
  border-radius: var(--r-sm);
  color: var(--text);
  padding: 5px 10px;
  outline: none;
  cursor: pointer;
  width: 160px;
  transition: border-color .15s;
}
.fp-input:focus { border-color: var(--amber); }

/* ── Flatpickr dark theme override ── */
.flatpickr-calendar {
  background: var(--surface) !important;
  border: 1px solid var(--border) !important;
  border-radius: var(--r-lg) !important;
  box-shadow: 0 12px 40px rgba(0,0,0,.5) !important;
  font-family: var(--font) !important;
}
.flatpickr-calendar.arrowTop:before,
.flatpickr-calendar.arrowTop:after { border-bottom-color: var(--border) !important; }
.flatpickr-months { padding: 6px 0 2px; }
.flatpickr-months .flatpickr-month,
.flatpickr-current-month,
.flatpickr-monthDropdown-months { background: transparent !important; color: var(--text) !important; }
.flatpickr-current-month .flatpickr-monthDropdown-months { color: var(--text); }
.flatpickr-prev-month svg, .flatpickr-next-month svg { fill: var(--text-muted) !important; }
.flatpickr-prev-month:hover svg, .flatpickr-next-month:hover svg { fill: var(--amber) !important; }
.flatpickr-weekdays { background: transparent !important; }
span.flatpickr-weekday { background: transparent !important; color: var(--text-muted) !important; font-size: 11px; }
.flatpickr-day { color: var(--text) !important; border-radius: var(--r-sm) !important; }
.flatpickr-day:hover { background: var(--surface-3) !important; border-color: transparent !important; }
.flatpickr-day.today { border-color: var(--amber) !important; }
.flatpickr-day.selected,
.flatpickr-day.startRange,
.flatpickr-day.endRange {
  background: var(--amber) !important;
  border-color: var(--amber) !important;
  color: #0c0c0f !important;
  font-weight: 700;
}
.flatpickr-day.inRange {
  background: var(--amber-bg) !important;
  border-color: transparent !important;
  box-shadow: -5px 0 0 var(--amber-bg), 5px 0 0 var(--amber-bg) !important;
  color: var(--text) !important;
}
.flatpickr-day.flatpickr-disabled { color: var(--text-dim) !important; }
.numInputWrapper:hover { background: var(--surface-2) !important; }
.numInput { color: var(--text) !important; background: transparent !important; }
.numInputWrapper span { opacity: 1 !important; border: none !important; }
.numInputWrapper span::after { border-left-color: transparent !important; border-right-color: transparent !important; }
.numInputWrapper span.arrowUp::after   { border-bottom-color: var(--text-muted) !important; }
.numInputWrapper span.arrowDown::after { border-top-color: var(--text-muted) !important; }
.numInputWrapper span:hover.arrowUp::after   { border-bottom-color: var(--amber) !important; }
.numInputWrapper span:hover.arrowDown::after { border-top-color: var(--amber) !important; }
.flatpickr-months .flatpickr-month { display: flex; align-items: center; }
.flatpickr-current-month { font-size: 14px !important; font-weight: 600 !important; }
.flatpickr-current-month .cur-month { color: var(--text) !important; font-weight: 600 !important; }
.flatpickr-current-month .cur-month:hover { background: var(--surface-3) !important; }

/* ── Custom Date Picker ── */
.dp-trigger {
  display: inline-flex; align-items: center; gap: 7px;
  background: var(--amber); border: 1px solid transparent;
  color: #0c0c0f; padding: 0 12px; height: 34px; border-radius: 7px;
  cursor: pointer; font: 500 13px var(--font); white-space: nowrap;
  transition: border-color .15s, background .15s; flex-shrink: 0;
}
.dp-trigger:hover { border-color: transparent; background: var(--amber-hi); }
.dp-trigger svg  { width: 13px; height: 13px; flex-shrink: 0; opacity: .6; }
.dp-trigger .dp-chev { width: 11px; height: 11px; opacity: .4; }

.dp-overlay {
  position: fixed; inset: 0; z-index: 9999;
  display: none; align-items: center; justify-content: center;
  background: rgba(0,0,0,.55); backdrop-filter: blur(3px);
}
.dp-overlay.open { display: flex; }

.dp-panel {
  background: var(--surface-2); border: 1px solid var(--border);
  border-radius: 14px; box-shadow: 0 28px 80px rgba(0,0,0,.7);
  display: flex; overflow: hidden; animation: dpIn .14s ease;
  max-width: 96vw;
}
@keyframes dpIn {
  from { opacity: 0; transform: scale(.96) translateY(8px); }
  to   { opacity: 1; transform: none; }
}

.dp-shortcuts {
  display: flex; flex-direction: column; gap: 2px;
  padding: 14px 10px; border-right: 1px solid var(--border); min-width: 148px;
}
.dp-sc {
  padding: 8px 12px; border-radius: 7px;
  font: 400 13px var(--font); color: var(--text-muted);
  cursor: pointer; transition: background .1s, color .1s; white-space: nowrap;
}
.dp-sc:hover  { background: var(--surface-3); color: var(--text); }
.dp-sc.active { background: var(--amber-bg); color: var(--amber); font-weight: 600; }
.dp-sc-sep    { height: 1px; background: var(--border); margin: 5px 0; }

.dp-right { display: flex; flex-direction: column; flex: 1; }

.dp-inputs {
  display: flex; align-items: center; gap: 8px;
  padding: 13px 16px; border-bottom: 1px solid var(--border);
}
.dp-input-group {
  display: flex; align-items: center; gap: 7px; flex: 1;
  background: var(--surface-3); border: 1px solid var(--border);
  border-radius: 7px; padding: 7px 11px; transition: border-color .15s;
}
.dp-input-group:focus-within { border-color: var(--amber); }
.dp-input-group label { font-size: 11px; color: var(--text-muted); white-space: nowrap; }
.dp-input-group input {
  background: transparent; border: none; outline: none;
  color: var(--text); font: 500 13px var(--font); width: 100px;
}
.dp-input-group input::placeholder { color: var(--text-dim); }
.dp-arrow-sep { color: var(--text-dim); font-size: 15px; flex-shrink: 0; }

.dp-calendars { display: flex; }
.dp-cal { flex: 1; padding: 14px 16px; }
.dp-cal + .dp-cal { border-left: 1px solid var(--border); }

.dp-cal-header {
  display: flex; align-items: center; justify-content: space-between; margin-bottom: 12px;
}
.dp-cal-title { font: 600 14px var(--font); color: var(--text); }
.dp-nav-btn {
  background: none; border: none; cursor: pointer; color: var(--text-muted);
  padding: 4px 7px; border-radius: 6px; font-size: 16px; line-height: 1;
  transition: color .1s, background .1s;
}
.dp-nav-btn:hover:not([disabled]) { color: var(--amber); background: var(--surface-3); }
.dp-nav-btn[disabled] { opacity: .2; cursor: default; }

/* Month-year picker toggle on title */
.dp-ym-toggle { cursor: pointer; border-radius: 4px; padding: 2px 6px; transition: color .15s, background .15s; }
.dp-ym-toggle:hover { color: var(--amber); background: var(--surface-3); }

/* In ym mode: right calendar hides, left expands full width */
.dp-calendars[data-mode="ym"] .dp-cal:last-child { display: none; }
.dp-calendars[data-mode="ym"] .dp-cal:first-child { flex: 1; }

/* Month-year picker grid */
.dp-ym-header { margin-bottom: 8px; }
.dp-months { display: grid; grid-template-columns: repeat(4, 1fr); gap: 6px; padding: 4px 0 8px; }
.dp-month {
  text-align: center; padding: 10px 4px; border-radius: 6px; cursor: pointer;
  font-size: 13px; color: var(--text-muted); transition: background .15s, color .15s;
}
.dp-month:hover { background: var(--surface-3); color: var(--text); }
.dp-month.dp-month-cur { background: var(--amber); color: #000; font-weight: 600; }

.dp-weekdays { display: grid; grid-template-columns: repeat(7,1fr); margin-bottom: 5px; }
.dp-wday { text-align: center; font: 500 11px var(--font); color: var(--text-muted); padding: 3px 0; }

.dp-days { display: grid; grid-template-columns: repeat(7,1fr); gap: 2px; }
.dp-day {
  text-align: center; padding: 7px 3px; border-radius: 6px;
  font: 400 13px var(--font); cursor: pointer; color: var(--text);
  transition: background .1s, color .1s; position: relative; user-select: none;
}
.dp-day:hover:not(.dp-dis):not(.empty) { background: var(--surface-4); }
.dp-day.empty, .dp-day.dp-dis { cursor: default; }
.dp-day.dp-dis { color: var(--text-dim); }
.dp-day.dp-today { font-weight: 700; color: var(--amber); }
.dp-day.dp-today::after {
  content:''; position:absolute; bottom:3px; left:50%; transform:translateX(-50%);
  width:4px; height:4px; border-radius:50%; background:var(--amber);
}
.dp-day.dp-ir  { background: var(--amber-bg); color: var(--text); border-radius: 0; }
.dp-day.dp-rs  { background: var(--amber) !important; color: #0c0c0f !important; font-weight: 700; border-radius: 6px 0 0 6px !important; }
.dp-day.dp-re  { background: var(--amber) !important; color: #0c0c0f !important; font-weight: 700; border-radius: 0 6px 6px 0 !important; }
.dp-day.dp-rs.dp-re { border-radius: 6px !important; }

.dp-footer {
  display: flex; align-items: center; justify-content: space-between;
  padding: 11px 16px; border-top: 1px solid var(--border); gap: 12px;
}
.dp-fi { font: 400 12px var(--font); color: var(--text-muted); }
.dp-footer-btns { display: flex; gap: 8px; }
.dp-btn {
  padding: 7px 16px; border-radius: 7px;
  font: 500 13px var(--font); cursor: pointer; border: none;
  transition: background .15s, color .15s;
}
.dp-btn-cancel { background: var(--surface-3); color: var(--text-muted); border: 1px solid var(--border); }
.dp-btn-cancel:hover { color: var(--text); background: var(--surface-4); }
.dp-btn-apply  { background: var(--amber); color: #0c0c0f; font-weight: 700; }
.dp-btn-apply:hover:not([disabled]) { background: var(--amber-hi); }
.dp-btn-apply[disabled] { opacity: .35; cursor: default; }

@media (max-width: 700px) {
  .dp-panel { flex-direction: column; }
  .dp-shortcuts { flex-direction: row; flex-wrap: wrap; border-right: none; border-bottom: 1px solid var(--border); }
  .dp-calendars { flex-direction: column; }
  .dp-cal + .dp-cal { border-left: none; border-top: 1px solid var(--border); }
}

.filter-count {
  font-size: 12px;
  color: var(--text-muted);
  white-space: nowrap;
  font-family: var(--mono);
  padding-left: 12px;
  border-left: 1px solid var(--border);
  flex-shrink: 0;
}

/* ── Page container ── */
.container { max-width: 1400px; margin: 0 auto; padding: 20px 24px; }

/* ── Call card ── */
.call-card {
  background: var(--surface);
  border: 1px solid var(--border);
  border-left: 3px solid var(--border);
  border-radius: var(--r);
  margin-bottom: 6px;
  overflow: hidden;
  transition: border-color .15s, border-left-color .15s;
}

.call-card:hover { border-color: var(--slate); border-left-color: var(--amber); }
.call-card.card-open,
.call-card.open   { border-color: var(--amber); border-left-color: var(--amber); }

/* restaurant accent */
.call-card.rest-orlando   { border-left-color: #f97316; }
.call-card.rest-kissimmee { border-left-color: #567dcf; }
.call-card.rest-deerfield { border-left-color: #4a9e68; }
.call-card.rest-orlando:hover,
.call-card.rest-orlando.card-open   { border-left-color: #f97316; }
.call-card.rest-kissimmee:hover,
.call-card.rest-kissimmee.card-open { border-left-color: #567dcf; }
.call-card.rest-deerfield:hover,
.call-card.rest-deerfield.card-open { border-left-color: #4a9e68; }

.card-header {
  display: flex;
  flex-direction: column;
  padding: 9px 16px;
  cursor: pointer;
  background: var(--surface);
  flex-wrap: wrap;
  transition: background .12s;
}

.card-header:hover { background: var(--surface-2); }

.card-header-row {
  display: flex;
  gap: 10px;
  align-items: center;
  flex-wrap: wrap;
}

.card-summary-preview {
  font-size: 12px;
  color: #d0ccc4;
  line-height: 1.4;
  padding-top: 5px;
  padding-left: 2px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.card-open .card-header,
.open .card-header {
  background: var(--surface-2);
  border-bottom: 1px solid var(--amber-bg);
}

.card-n {
  font-size: 11px;
  color: var(--text-dim);
  min-width: 22px;
  font-family: var(--mono);
}

.card-phone {
  font-weight: 700;
  color: var(--text);
  font-size: 14px;
  font-family: var(--mono);
  letter-spacing: .4px;
}

.card-rest { font-size: 12px; color: var(--text-muted); }

.card-phone-sub {
  font-size: 11px;
  color: var(--text-muted);
  font-family: var(--mono);
  letter-spacing: .3px;
}

.wa-header-icon {
  width: 14px;
  height: 14px;
  color: #25d366;
  flex-shrink: 0;
  opacity: .9;
}

.ot-header-chip {
  display: inline-flex;
  align-items: center;
  gap: 3px;
  flex-shrink: 0;
}

.ot-header-icon {
  width: 14px;
  height: 14px;
  color: #da3743;
  flex-shrink: 0;
  opacity: .9;
}

.ot-header-count {
  font-size: 11px;
  font-weight: 700;
  color: #da3743;
  letter-spacing: .2px;
}

.badge-ot {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  background: rgba(218,55,67,.1);
  color: #e8606a;
  border: 1px solid rgba(218,55,67,.25);
}

.card-date {
  font-size: 11px;
  color: var(--text-dim);
  font-family: var(--mono);
}

.card-dur {
  font-size: 11px;
  color: var(--text-dim);
  font-family: var(--mono);
  background: var(--surface-3);
  padding: 1px 6px;
  border-radius: 4px;
}

.card-chevron {
  margin-left: auto;
  color: var(--text-dim);
  font-size: 12px;
  transition: transform .2s, color .15s;
}

.card-open .card-chevron,
.open .card-chevron { transform: rotate(180deg); color: var(--amber); }

/* ── Contact bar ── */
.contact-bar {
  padding: 7px 16px;
  background: var(--amber-bg);
  border-bottom: 1px solid var(--border);
  display: flex;
  gap: 10px;
  align-items: center;
  flex-wrap: wrap;
}

.contact-name { font-size: 12px; font-weight: 600; color: var(--amber); }

/* ── Badges ── */
.badge {
  font-size: 10px;
  font-weight: 700;
  padding: 2px 9px;
  border-radius: 20px;
  white-space: nowrap;
  letter-spacing: .3px;
}

.badge-new  { background: var(--yellow-bg); color: var(--yellow); border: 1px solid rgba(201,160,32,.2); }
.badge-ret  { background: var(--blue-bg);   color: var(--blue);   border: 1px solid rgba(86,125,207,.2); }

.badge-wa-yes { background: var(--green-bg);  color: var(--green);      border: 1px solid rgba(74,158,104,.2); }
.badge-wa-no  { background: var(--surface-3); color: var(--text-muted); border: 1px solid var(--border); }
.badge-wa-unk { background: var(--surface-3); color: var(--text-dim);   border: 1px solid var(--border-soft); }

.badge-pos { background: var(--green-bg); color: var(--green); border: 1px solid rgba(74,158,104,.2); }
.badge-neu { background: var(--slate-bg); color: var(--text-muted); border: 1px solid var(--border); }
.badge-neg { background: var(--red-bg);   color: var(--red);   border: 1px solid rgba(196,64,64,.2); }

.badge-reason { background: var(--amber-bg); color: var(--amber); border: 1px solid rgba(212,136,58,.2); }
.badge-agent  { background: var(--surface-3); color: var(--text-muted); border: 1px solid var(--border); }

.badge-out-ok   { background: var(--green-bg);  color: var(--green);  border: 1px solid rgba(74,158,104,.2); }
.badge-out-pend { background: var(--yellow-bg); color: var(--yellow); border: 1px solid rgba(201,160,32,.2); }
.badge-out-lost { background: var(--red-bg);    color: var(--red);    border: 1px solid rgba(196,64,64,.2); }

/* ── AI card ── */
.ai-card {
  padding: 12px 16px;
  background: var(--surface-2);
  border-bottom: 1px solid var(--border);
}

.ai-card.missing { color: var(--text-dim); font-size: 12px; font-style: italic; }

.ai-header {
  font-size: 10px;
  font-weight: 700;
  color: var(--amber);
  margin-bottom: 6px;
  letter-spacing: .8px;
  text-transform: uppercase;
}

.ai-summary {
  font-size: 13px;
  line-height: 1.65;
  color: var(--text);
  margin-bottom: 8px;
}

.ai-badges { display: flex; gap: 6px; flex-wrap: wrap; }

/* ── Audio player ── */
.audio-player {
  background: #09090c;
  border-bottom: 1px solid var(--border);
  padding: 10px 16px;
  display: flex;
  align-items: center;
  gap: 14px;
  margin: 0;
  border-radius: 0;
}

.play-btn {
  background: var(--amber);
  border: none;
  border-radius: 50%;
  width: 30px;
  height: 30px;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  color: #0c0c0f;
  font-size: 11px;
  flex-shrink: 0;
  font-weight: 700;
  transition: background .15s, transform .1s;
}

.play-btn:hover { background: var(--amber-hi); transform: scale(1.06); }

.dl-btn {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 32px;
  height: 32px;
  border-radius: 50%;
  background: var(--surface-3);
  border: 1px solid var(--border);
  color: var(--text-muted);
  flex-shrink: 0;
  transition: background .15s, color .15s;
  text-decoration: none;
}
.dl-btn svg { width: 15px; height: 15px; }
.dl-btn:hover { background: var(--surface-2); color: var(--text); border-color: var(--amber); }

.progress-wrap { flex: 1; display: flex; flex-direction: column; gap: 5px; }

/* Invisible tall hit area for easy grabbing */
.progress-track {
  padding: 10px 0;
  margin: -10px 0;
  cursor: grab;
  position: relative;
}
.progress-track:active { cursor: grabbing; }

.progress-bar {
  height: 4px;
  background: var(--surface-3);
  border-radius: 2px;
  position: relative;
  overflow: visible;
}

.progress-fill {
  height: 100%;
  background: var(--amber);
  border-radius: 2px;
  pointer-events: none;
}

.progress-thumb {
  width: 13px;
  height: 13px;
  background: var(--amber);
  border: 2px solid #fff2;
  border-radius: 50%;
  position: absolute;
  top: 50%;
  transform: translate(-50%, -50%);
  opacity: 0;
  transition: opacity .15s;
  pointer-events: none;
}
.progress-track:hover .progress-thumb { opacity: 1; }

.time-row {
  display: flex;
  justify-content: space-between;
  font-size: 10px;
  color: var(--text-dim);
  font-family: var(--mono);
}

/* ── Transcript ── */
.transcript {
  padding: 12px 16px;
  display: flex;
  flex-direction: column;
  gap: 3px;
  background: var(--bg);
}

.spk-line {
  display: flex;
  gap: 10px;
  align-items: flex-start;
  border-radius: var(--r-sm);
  padding: 5px 10px;
}

.spk-ts {
  flex-shrink: 0;
  font-size: 10px;
  font-family: var(--mono);
  color: var(--text-dim);
  width: 34px;
  text-align: right;
  padding-top: 3px;
}

.spk-lbl {
  flex-shrink: 0;
  font-size: 10px;
  font-weight: 700;
  padding: 2px 9px;
  border-radius: 20px;
  white-space: nowrap;
  min-width: 72px;
  text-align: center;
  letter-spacing: .3px;
}

.spk-txt { font-size: 13px; line-height: 1.6; padding-top: 2px; }

.s1 { background: var(--blue-bg); border-left: 2px solid var(--blue); }
.s1 .spk-lbl { background: var(--blue-soft); color: var(--blue); }
.s1 .spk-txt { color: var(--text); }

.s2 { background: var(--amber-bg); border-left: 2px solid var(--amber); }
.s2 .spk-lbl { background: var(--amber-soft); color: var(--amber); }
.s2 .spk-txt { color: var(--text); }

/* ── Notes ── */
.badge-notes { background: rgba(201,160,32,.12); color: var(--yellow); border: 1px solid rgba(201,160,32,.22); font-size: 11px; }

.notes-section { border-top: 1px solid var(--border-soft); margin-top: 4px; }

.notes-header {
  display: flex;
  align-items: center;
  gap: 6px;
  padding: 9px 20px;
  cursor: pointer;
  font-size: 11px;
  font-weight: 600;
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: .5px;
  user-select: none;
  transition: color .15s;
}
.notes-header:hover { color: var(--text); }

.notes-toggle {
  font-size: 8px;
  transition: transform .18s;
  display: inline-block;
}

.notes-textarea {
  display: block;
  width: calc(100% - 40px);
  margin: 0 20px;
  min-height: 80px;
  padding: 10px 14px;
  background: var(--bg);
  border: 1px solid var(--border);
  border-radius: var(--r);
  color: var(--text);
  font-family: var(--font);
  font-size: 13px;
  line-height: 1.5;
  resize: vertical;
  outline: none;
  transition: border-color .15s;
}
.notes-textarea:focus { border-color: var(--amber); }
.notes-textarea::placeholder { color: var(--text-dim); }

.notes-actions {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 10px;
  padding: 8px 20px 14px;
}

.notes-feedback {
  font-size: 12px;
  color: var(--green);
}

.notes-save-btn {
  padding: 5px 16px;
  background: var(--amber);
  color: #0c0c0f;
  border: none;
  border-radius: var(--r-sm);
  font-family: var(--font);
  font-size: 12px;
  font-weight: 700;
  cursor: pointer;
  transition: background .15s, opacity .15s;
  min-width: 60px;
}
.notes-save-btn:hover { background: var(--amber-hi); }
.notes-save-btn:disabled { opacity: .55; cursor: default; }

/* ── Analytics grid ── */
.analytics-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 14px;
  margin-top: 20px;
}

@media (max-width: 700px) { .analytics-grid { grid-template-columns: 1fr; } }

.stat-card {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--r);
  padding: 18px 16px;
}

.stat-label {
  font-size: 10px;
  color: var(--text-muted);
  font-weight: 700;
  letter-spacing: 1px;
  margin-bottom: 10px;
  text-transform: uppercase;
}

.stat-value { font-size: 28px; font-weight: 700; color: var(--text); line-height: 1; }
.stat-sub   { font-size: 11px; color: var(--text-muted); margin-top: 6px; }

.bar-row { display: flex; align-items: center; gap: 8px; margin-bottom: 5px; }
.bar-dot { width: 7px; height: 7px; border-radius: 50%; flex-shrink: 0; }
.bar-track { flex: 1; height: 5px; border-radius: 3px; background: var(--surface-3); }
.bar-fill  { height: 100%; border-radius: 3px; }

.bar-pct {
  font-size: 11px;
  color: var(--text-muted);
  width: 34px;
  text-align: right;
  font-family: var(--mono);
}

.reason-row {
  display: flex;
  justify-content: space-between;
  font-size: 12px;
  padding: 3px 0;
  color: var(--text-muted);
  border-bottom: 1px solid var(--border-soft);
}

.reason-row:last-child { border-bottom: none; }

/* ── Pagination ── */
.pagination {
  display: flex;
  gap: 6px;
  justify-content: center;
  margin-top: 24px;
  padding-bottom: 24px;
}

.pagination a,
.pagination span {
  padding: 6px 14px;
  border: 1px solid var(--border);
  border-radius: var(--r-sm);
  font-size: 13px;
  font-weight: 500;
  text-decoration: none;
  color: var(--text-muted);
  background: var(--surface);
  transition: border-color .15s, color .15s;
}

.pagination a:hover { border-color: var(--amber); color: var(--amber); }

.pagination .current {
  background: var(--amber-bg);
  color: var(--amber);
  border-color: var(--amber);
}

/* ── Clientes ── */
.search-wrap { max-width: 600px; margin: 28px auto 0; }

.search-input {
  width: 100%;
  padding: 11px 16px;
  font-family: var(--font);
  font-size: 14px;
  border: 1px solid var(--border);
  border-radius: var(--r);
  background: var(--surface);
  color: var(--text);
  outline: none;
  transition: border-color .15s;
}

.search-input::placeholder { color: var(--text-dim); }
.search-input:focus { border-color: var(--amber); }

.client-card {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--r);
  margin-top: 16px;
  overflow: hidden;
}

.client-header {
  background: var(--surface-2);
  border-bottom: 1px solid var(--border);
  padding: 14px 18px;
  display: flex;
  gap: 12px;
  align-items: center;
  flex-wrap: wrap;
}

.client-name  { font-size: 15px; font-weight: 700; color: var(--text); }
.client-phone { font-family: var(--mono); color: var(--amber); font-size: 13px; }

.client-history { padding: 12px 18px; }

.history-row {
  background: var(--surface-2);
  border: 1px solid var(--border-soft);
  border-radius: var(--r-sm);
  padding: 7px 12px;
  margin-bottom: 4px;
  font-size: 12px;
  display: flex;
  gap: 10px;
  align-items: center;
  flex-wrap: wrap;
}

.history-date { color: var(--text-dim); white-space: nowrap; font-family: var(--mono); }

.no-result { text-align: center; color: var(--text-dim); padding: 36px; font-style: italic; }