330 calls
#1 Unknown +17392484897 🟠 Orlando 07/28/2026 19:57 3:02 😊 Positive 📅 Reservation ▾
The customer, [NAME], called to make a reservation for three people at [NAME] for a birthday celebration. The staff member assisted him with the reservation details, including the cost and confirmation process.
📞 +17392484897 1st call
🤖 AI Analysis · gpt-4o-mini
The customer, [NAME], called to make a reservation for three people at [NAME] for a birthday celebration. The staff member assisted him with the reservation details, including the cost and confirmation process.
😊 Positive 📅 Reservation resolved
0:01 Agent Thank you for calling [NAME]. How can I help you?
0:04 Caller Hello, do you speak Spanish?
0:06 Agent I'm so sorry, no, but I can find someone who speaks.
0:10 Caller Okay.
0:11 Agent Give me [REDACTED].
0:12 Caller Okay. [[music box]] Hola, [NAME]? [NAME] speak. [NAME]? [NAME] tardes. [NAME], [REDACTED], [REDACTED], [NAME], [REDACTED] reservaciones, precios. Sí, [NAME] reservación [NAME]? Sí. ¿Para cuántas personas? Para tres. ¿Para tres? Sí. Okay. ¿Y [NAME]? [NAME] posible [REDACTED]. ¿Como ocho quince, ocho y media? No, eh, son [NAME], ocho y sí, ocho y media. Ocho y media. Okay, [NAME]? [NAME], para una consulta, [NAME]. Okay. [NAME] Vi una cuestión [NAME]. [REDACTED], [REDACTED]. [NAME]. Ya, sí, [NAME], só traigo un ID, algo identi-identi-identificación. Correcto. Eh, la experiencia [REDACTED] a ser free. Eh, la [REDACTED] persona [NAME], o ustedes, [NAME] experiencia. Okay. Okay. Eh, ahí sería para ella free. Okay. ¿Y [NAME] costo? [NAME] por persona. [NAME]? Sesenta y cuatro. Ah, okay, perfecto. Eh, [NAME]? Eh, cuatro, [REDACTED], siete. Okay. [NAME], [NAME]. [NAME], [NAME]. [NAME], [REDACTED], [REDACTED]. Ocho, [REDACTED], [REDACTED]. Correcto. Okay. ¿Y [NAME] nombre? [NAME]. Eh, [NAME], de la complen-- cumpleañera? [NAME]. ¿Sainere? Sairene. S, A, A- S, A, A. No, S, A, J. Okay. Bueno- Esta es la, [REDACTED], eh, [NAME] ubicación [NAME]? [NAME], acerca de Florida Mall. Eh, porque aquí me sale la de Crystal Clear. Eso, Crystal Clear. Okay. Sí, [NAME] Florida Mall. Okay. ¿Okay? Ya. Y ya, [NAME] a llegar una [NAME], [NAME]. Sí, ya me llegó, correcto. Perfecto, [NAME]. [NAME]. Okay, gracias, amigo. [NAME]. [NAME].
▶ Notes 📝
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#2 Unknown +12665508923 🟢 Deerfield 07/28/2026 19:55 1:06 😊 Positive 📅 Reservation ▾
The customer successfully booked a reservation for fourteen people at [REDACTED] on [REDACTED] for a birthday celebration. The staff confirmed the details and provided a positive experience during the call.
📞 +12665508923 1st call
🤖 AI Analysis · gpt-4o-mini
The customer successfully booked a reservation for fourteen people at [REDACTED] on [REDACTED] for a birthday celebration. The staff confirmed the details and provided a positive experience during the call.
😊 Positive 📅 Reservation resolved
0:01 Agent Yes, sir.
0:02 Caller Hi, this is, uh, I, I just called before regarding that reservation.
0:05 Agent Yes, I remember you.
0:07 Caller Perfect. So can we, uh, can we book it for [REDACTED], um, on [REDACTED], thirty-first?
0:12 Agent Excuse me.
0:14 Caller Any chance I could book the reservation for seven fi- seven fifteen on [REDACTED]?
0:19 Agent Yes, of course. For fourteen people, right?
0:21 Caller Fourteen people, yeah. For a birthday.
0:24 Agent Mm-hmm. [REDACTED]. May I have your phone number, please?
0:29 Caller Yes. Eight one three.
0:31 Agent Eight one three.
0:32 Caller Six six zero zero.
0:35 Agent Six zero zero.
0:36 Caller Zero five.
0:37 Agent Zero five.
0:38 Caller Four seven.
? [[REDACTED]] Atendente: Four seven. [NAME]?
0:45 Caller Yes.
0:46 Agent Yep. Perfect. Uh, let me add a tag. [NAME]. Okay, sir, you are all set.
0:53 Caller Perfect. For fourteen, correct?
0:55 Agent Yep, [REDACTED].
0:56 Caller Okay, wonderful.
0:57 Agent At [REDACTED], right?
0:59 Caller Yep, [REDACTED].
1:01 Agent Okay. Thank you. [NAME].
1:02 Caller Okay, have fun. Thank you. Bye.
▶ Notes 📝
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#3 Unknown +18664056764 🟠 Orlando 07/28/2026 19:54 0:41 😊 Positive ✅ Confirmation ▾
The customer called to confirm a reservation made online for [REDACTED] at [REDACTED] for five people. The staff member confirmed the reservation details and the customer expressed gratitude before ending the call.
📞 +18664056764 1st call
🤖 AI Analysis · gpt-4o-mini
The customer called to confirm a reservation made online for [REDACTED] at [REDACTED] for five people. The staff member confirmed the reservation details and the customer expressed gratitude before ending the call.
😊 Positive ✅ Confirmation resolved
0:01 Agent Thank you for calling [NAME]. How could I help you?
0:04 Caller Hi, I was just calling to confirm, um, that you guys have my reservation for [REDACTED].
0:13 Agent Do you want to confirm?
0:13 Caller I booked it. Yeah, 'cause I booked it online, um, through OpenTable, but I just wanted to make sure you guys got it.
0:21 Agent What is the name?
0:22 Caller [NAME].
? [[REDACTED]] Atendente: For [REDACTED]?
0:28 Caller [REDACTED], yes.
0:29 Agent For five people?
0:31 Caller Yes.
0:32 Agent It's all set.
0:33 Caller Okay. Thank you. It's [REDACTED], right?
0:36 Agent Uh-huh. [REDACTED].
0:37 Caller Okay. Thank you so much. Thank you.
0:38 Agent Thank you. Bye.
0:39 Caller Have a good one. Bye.
▶ Notes 📝
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#4 Unknown +12447485114 🟠 Orlando 07/28/2026 19:53 0:34 😊 Positive ℹ️ Information ▾
The customer called to inquire about the price of lunch at [NAME]. The staff member initially provided the incorrect price but quickly corrected it, confirming that lunch is forty-six dollars. The customer expressed relief and thanked the staff for the information.
📞 +12447485114 1st call
🤖 AI Analysis · gpt-4o-mini
The customer called to inquire about the price of lunch at [NAME]. The staff member initially provided the incorrect price but quickly corrected it, confirming that lunch is forty-six dollars. The customer expressed relief and thanked the staff for the information.
😊 Positive ℹ️ Information resolved
0:01 Agent Thank you for calling [NAME]. How can I help you?
0:04 Caller Hi, uh, quick question. How much is your lunch?
0:07 Agent I'm sorry?
0:08 Caller How much is your lunch?
0:11 Agent Uh, sixty-five per person.
0:15 Caller Sixty-five? Lunch? Lunch or dinner?
0:18 Agent Oh, lunch is forty-six. Sorry.
0:21 Caller Oh, 'cause I was about to say, gosh. [[laughs]]
0:24 Agent [[laughs]] No, the lunch is forty-six and the dinner is sixty-five.
0:30 Caller Okay, thank you.
0:32 Agent Thank you.
▶ Notes 📝
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#5 Unknown +12665508923 🟢 Deerfield 07/28/2026 19:49 1:54 😊 Positive ℹ️ Information ▾
The customer inquired about making a reservation for fourteen people at the [REDACTED] location of [NAME]. The staff confirmed that while there are no reservations available for that specific number, they can accommodate a table for fourteen and offered available times [REDACTED]. The customer plans to call back to confirm the reservation.
📞 +12665508923 1st call
🤖 AI Analysis · gpt-4o-mini
The customer inquired about making a reservation for fourteen people at the [REDACTED] location of [NAME]. The staff confirmed that while there are no reservations available for that specific number, they can accommodate a table for fourteen and offered available times [REDACTED]. The customer plans to call back to confirm the reservation.
😊 Positive ℹ️ Information pending
0:01 Agent [NAME]. How may I help you?
0:03 Caller Hi, yes, I was, uh... Is this the steakhouse in [REDACTED]?
0:07 Agent Uh, yes, this is Deerfield.
0:08 Caller I was, uh, curious, so do you guys have any reservations for [REDACTED], um, for about fourteen people?
0:16 Agent Uh, let me see. Uh, [REDACTED]. We have two for twenty-two people, but not for [REDACTED].
0:26 Caller Nothing for fourteen people?
0:29 Agent Uh, nothing.
0:32 Caller Do you guys, do you guys do tables for fourteen people?
0:35 Agent Yes. Of course, sir.
0:37 Caller What, what times do you guys have for [REDACTED]?
0:41 Agent Mm, let me see. Evening?
0:44 Caller Yeah, like the [REDACTED] time.
0:46 Agent So our rush time, like, the most busy, uh, starts at [REDACTED] and, and at, at [REDACTED]. So before or after that it's okay.
1:01 Caller Do you guys have anything, like, right around just after [REDACTED] seven?
1:09 Agent Uh, yep. Could be a table at seven. Let me see. No, [REDACTED]. Six thirty is good. Let me see.
1:18 Caller Seven is preferred. Do you guys have anything around like seven, seven thirty for fourteen people?
1:23 Agent Uh, [REDACTED], seven thirty. Could be at seven. Yep.
1:28 Caller Okay. For [REDACTED]?
1:29 Agent Mm-hmm.
1:30 Caller Okay. Can I call you, can I call you right back just, uh, just confirm it? I'll call you guys right back.
1:35 Agent Yes, of course. No problem.
1:36 Caller Is this... Are you guys like Texas de Brazil where it's, you know, the meat, you can do all you can eat steak, meat?
1:42 Agent Yeah. Yes. I think that exactly, close.
1:47 Caller Okay, perfect. Okay. Can I give you guys a call right back?
? [[REDACTED]] Atendente: Okay.
1:50 Caller All right. Thank you so much.
1:52 Agent Thank you.
▶ Notes 📝
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#6 Unknown +13039936287 🔵 Kissimmee 07/28/2026 19:40 0:45 😊 Positive ℹ️ Information ▾
The customer called to inquire about the buffet prices at Adega Kissimmee. The staff provided detailed pricing information for both adults and children, and the customer expressed gratitude before ending the call.
📞 +13039936287 1st call
🤖 AI Analysis · gpt-4o-mini
The customer called to inquire about the buffet prices at Adega Kissimmee. The staff provided detailed pricing information for both adults and children, and the customer expressed gratitude before ending the call.
😊 Positive ℹ️ Information resolved
? [[REDACTED]] Atendente: [[phone ringing]] Thanks for calling [NAME]. How can I assist you [REDACTED]?
0:04 Caller Hello. I was trying to see how much is your buffet [REDACTED]?
0:09 Agent So for adult, it would be sixty-five.
0:16 Caller Sixty-five?
0:17 Agent Yes.
0:17 Caller And, and how about for kids?
0:20 Agent So for [REDACTED], it'll be eight dollars, and seven to eleven, it'll be half of the price.
0:29 Caller You said from [REDACTED], eight dollars?
0:35 Agent Eleven to... Sorry, [REDACTED] of the price.
0:40 Caller Okay, thank you.
? [[REDACTED]] Atendente: You're welcome. Have a good night.
0:43 Caller You too.
▶ Notes 📝
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#7 Unknown +15894858881 🟢 Deerfield 07/28/2026 19:18 0:46 😊 Positive ✅ Confirmation ▾
The call was about a reservation confusion where the customer, [NAME], initially thought the reservation was for [REDACTED], but the staff member, [NAME], believed it was for [REDACTED]. They agreed to transfer the reservation to [REDACTED] at the same time.
📞 +15894858881 1st call
🤖 AI Analysis · gpt-4o-mini
The call was about a reservation confusion where the customer, [NAME], initially thought the reservation was for [REDACTED], but the staff member, [NAME], believed it was for [REDACTED]. They agreed to transfer the reservation to [REDACTED] at the same time.
😊 Positive ✅ Confirmation resolved
? [[REDACTED]] Atendente: Hello?
0:01 Caller Hello, [NAME]?
0:02 Agent Yes.
0:03 Caller It's [NAME] from [NAME]. Do you have a reservation with us at [REDACTED]?
0:08 Agent Yes. Hello?
0:13 Caller Oh, hey. Uh, do you come?
0:15 Agent It's for [REDACTED].
0:17 Caller Excuse me?
0:18 Agent My reservation is for [REDACTED].
0:20 Caller No, it's for [REDACTED], sir.
0:23 Agent Oh, okay. I wa-- It was supposed to be for [REDACTED]. I thought it was-
0:28 Caller Um-
0:28 Agent Um, can I change it for [REDACTED]?
0:30 Caller Yes, of course. Uh, so, uh, just transfer the reservation for [REDACTED], right?
0:39 Agent Mm-hmm.
0:40 Caller At the same time?
0:41 Agent Yes.
0:42 Caller Okay. Thank you, sir. [NAME].
0:43 Agent Thank you. Have a good one.
▶ Notes 📝
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#8 Unknown +10315391477 🔵 Kissimmee 07/28/2026 19:12 0:47 😊 Positive ℹ️ Information ▾
The customer, Isabelle, called to inquire about making a reservation and how to use a gift card they received. The staff member confirmed the process for using the gift card during payment.
📞 +10315391477 1st call
🤖 AI Analysis · gpt-4o-mini
The customer, Isabelle, called to inquire about making a reservation and how to use a gift card they received. The staff member confirmed the process for using the gift card during payment.
😊 Positive ℹ️ Information resolved
0:02 Agent Oh, I go bring a new one. Thanks for calling [REDACTED]. How can I assist you today?
0:07 Caller Alô, com quem eu falo?
0:09 Agent Oi, é a [NAME].
0:10 Caller Isabelle, tudo bem? Eu queria saber pra mim tá fazendo o agendamento, que eu queria, na verdade, fazer um agendamento hoje com vocês. Eu-- a [NAME] da parcelou me deu um voucher, eu gostaria de saber como é que funciona.
0:24 Agent O gift card?
0:26 Caller Isso.
0:28 Agent Você pode trazer aqui, quando você for pagar a conta, você entrega pro senhor.
0:33 Caller Ah, entendi. Aí é só mostrar o gift card que ela escaneia e abate no, no valor-
0:38 Agent Isso
0:38 Caller ...que ficar o valor da conta total.
0:40 Agent Exato.
0:41 Caller Tá certo, então. Obrigado, viu?
0:43 Agent Imagina.
0:44 Caller [REDACTED], tchau.
0:45 Caller Tchau
▶ Notes 📝
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#9 Unknown +16700167221 🟠 Orlando 07/28/2026 19:07 0:28 😊 Positive ✅ Confirmation ▾
The customer called to confirm a reservation for a party of fifteen and requested to push the time from [REDACTED] eight thirty due to some guests being late. The staff member confirmed the change and assured the customer everything was set.
📞 +16700167221 1st call
🤖 AI Analysis · gpt-4o-mini
The customer called to confirm a reservation for a party of fifteen and requested to push the time from [REDACTED] eight thirty due to some guests being late. The staff member confirmed the change and assured the customer everything was set.
😊 Positive ✅ Confirmation resolved
? [[REDACTED]] Atendente: Thank you for calling [NAME]. How may I assist you?
0:03 Caller Hey, how are you? Um, I had a reservation for [REDACTED]. I just wanted to, uh, confirm if there's any way to push it to [REDACTED]. Some of the party's gonna be a little late.
0:13 Agent No problem. What's the name?
0:15 Caller Uh, the, the name is [NAME].
0:17 Agent Let me see. It's, it's party of fifteen, right?
0:20 Caller Yes, ma'am.
0:21 Agent Wonderful. So [REDACTED], right?
0:23 Caller Yes, please.
0:24 Agent Perfect. No worries. We'll see you soon.
? [[REDACTED]] Cliente: Okay. Thank you.
0:26 Agent Thank you. [NAME].
▶ Notes 📝
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#10 Unknown +15133185542 🔵 Kissimmee 07/28/2026 19:06 0:25 😊 Positive ℹ️ Information ▾
The customer called to confirm their reservation for [NAME] at [REDACTED], mentioning they were nearby. The staff confirmed the reservation and the call ended positively.
📞 +15133185542 1st call
🤖 AI Analysis · gpt-4o-mini
The customer called to confirm their reservation for [NAME] at [REDACTED], mentioning they were nearby. The staff confirmed the reservation and the call ended positively.
😊 Positive ℹ️ Information resolved
0:01 Agent Thanks for calling [NAME]. How can I assist you [REDACTED]?
0:04 Caller Hi. I made a reservation for [NAME] at [REDACTED], but, um, I'm around the corner at, like, [REDACTED] away.
0:12 Agent Okay.
0:14 Caller So it's very, uh-
0:14 Agent So you wanna switch the time?
0:16 Caller Well, no, it's at seven. I'm, I'm around here. [REDACTED], [REDACTED], I'm close.
0:20 Agent Oh, it's okay.
0:21 Caller Okay. Thank you.
0:22 Agent You're welcome.
0:23 Caller Bye.
0:24 Agent Bye.
▶ Notes 📝
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#11 Unknown +18535782375 🟢 Deerfield 07/28/2026 18:53 0:48 😊 Positive 📅 Reservation ▾
The customer called to make a reservation for two people at [REDACTED]. After confirming the phone number and spelling the name [NAME], the reservation was successfully completed.
📞 +18535782375 1st call
🤖 AI Analysis · gpt-4o-mini
The customer called to make a reservation for two people at [REDACTED]. After confirming the phone number and spelling the name [NAME], the reservation was successfully completed.
😊 Positive 📅 Reservation resolved
? [[REDACTED]] Atendente: [NAME], may I help you?
0:03 Caller Hi, can I make a reservation for two people for [REDACTED]?
0:08 Agent Uh, two people, [REDACTED]. Yeah, of course. May I have your phone number, please?
0:14 Caller Nine one seven.
0:15 Agent Excuse me?
0:16 Caller Three three zero, nine one seven.
0:19 Agent Nine one seven.
0:20 Caller Three three zero.
0:22 Agent Three three zero.
0:23 Caller Three one three zero.
? [[REDACTED]] Atendente: Three one three two. May I have your name, please?
0:29 Caller [NAME], Z-O-Y-A.
0:32 Agent Excuse... Can you repeat one more time?
0:35 Caller [NAME], Z-O-Y-A.
? [[REDACTED]] Atendente: Okay. Thank you. You're all set.
0:44 Caller Okay. Thank you.
▶ Notes 📝
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#12 Unknown +19087051448 🔵 Kissimmee 07/28/2026 18:46 1:13 😊 Positive ℹ️ Information ▾
The customer called back regarding a missed call from [NAME], a hostess at [NAME], related to a reservation for their daughter. The staff member, [NAME], confirmed the reservation details and advised the customer to arrive [REDACTED].
📞 +19087051448 1st call
🤖 AI Analysis · gpt-4o-mini
The customer called back regarding a missed call from [NAME], a hostess at [NAME], related to a reservation for their daughter. The staff member, [NAME], confirmed the reservation details and advised the customer to arrive [REDACTED].
😊 Positive ℹ️ Information resolved
0:01 Agent Thanks for calling [NAME]. This is [NAME] speaking. How can I help you?
0:04 Caller Oh, yes. I had a missed call from, I think, [NAME].
0:08 Agent I'm sorry?
0:09 Caller I had a missed call. I think it was from [NAME].
0:13 Agent Yes, uh, [NAME] from [NAME]?
0:17 Caller Yes.
0:17 Agent Yes. How can I help you?
0:20 Caller I had a missed call from one of your workers. [NAME], I think her name was.
? [[REDACTED]] Atendente: Yeah, that's the hostess.
0:27 Caller Okay, she called me, so I'm just calling back.
0:30 Agent Yeah, I... Did you call her first? Maybe she just, you know-
0:33 Caller I... No, it's, I think it's 'cause my daughter has a reservation there and it's with my phone number, so maybe she's calling me about something.
? [[REDACTED]] Atendente: Okay. What was the name of the reservation?
0:44 Caller It's either under [NAME].
0:48 Agent So, so what time?
0:50 Caller It's either [REDACTED]. I don't know what she did it for.
0:53 Agent Yes, I think is, is about, uh, our door closes at ten.
0:58 Caller Uh-huh.
0:58 Agent So if you can come, uh, before the time, it would be better.
1:02 Caller Okay, so what time? Nine?
1:03 Agent Like nine.
1:04 Caller What time do you want her to come?
1:05 Agent Nine-ish. Nine-ish would be-
1:06 Caller Okay
1:06 Agent ... like better for you, you know.
1:09 Caller Okay, perfect. Thank you so much.
? [[REDACTED]] Atendente: Thank you. Bye.
1:12 Caller Bye.
▶ Notes 📝
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#13 Unknown +16603829983 🟢 Deerfield 07/28/2026 18:44 0:06 😐 Neutral 🚫 Spam ▾
The call was forwarded to voicemail as the intended recipient was unavailable.
📞 +16603829983 1st call
🤖 AI Analysis · gpt-4o-mini
The call was forwarded to voicemail as the intended recipient was unavailable.
😐 Neutral 🚫 Spam no-answer
? [[REDACTED]] Atendente: Your call has been forwarded to voicemail. The person you're trying to reach is not available. At the tone
▶ Notes 📝
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#14 Unknown +19087051448 🔵 Kissimmee 07/28/2026 18:42 0:50 😐 Neutral 🔹 Other ▾
The call was made by [NAME] to a customer, but the intended recipient was unavailable. Isa from [NAME] identified herself during the call.
📞 +19087051448 1st call
🤖 AI Analysis · gpt-4o-mini
The call was made by [NAME] to a customer, but the intended recipient was unavailable. Isa from [NAME] identified herself during the call.
😐 Neutral 🔹 Other pending
? [[REDACTED]] Atendente: Hi. If you record your name and reason for calling, I'll see if this person is available.
0:07 Caller I am [NAME]. I'm from [NAME].
0:16 Agent Thanks, [NAME]. Please stay on the line.
? [--- em espera: [REDACTED] ---]
0:39 Agent [[on-hold music]] I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. [[beep]]
▶ Notes 📝
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#15 Unknown +16009635219 🔵 Kissimmee 07/28/2026 18:42 0:09 😐 Neutral 🚫 Spam ▾
The call was an outbound attempt to reach a customer, but it was forwarded to voicemail as the customer was unavailable.
📞 +16009635219 1st call
🤖 AI Analysis · gpt-4o-mini
The call was an outbound attempt to reach a customer, but it was forwarded to voicemail as the customer was unavailable.
😐 Neutral 🚫 Spam no-answer
? [[REDACTED]] Atendente: Your call has been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished
▶ Notes 📝
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#16 Unknown +14794667901 🔵 Kissimmee 07/28/2026 18:40 1:20 😊 Positive ✅ Confirmation ▾
The staff member, [NAME], called to confirm a reservation for the customer at [NAME]. After discussing the closing time, they agreed to move the reservation to [REDACTED]. The interaction was polite and efficient.
📞 +14794667901 1st call
🤖 AI Analysis · gpt-4o-mini
The staff member, [NAME], called to confirm a reservation for the customer at [NAME]. After discussing the closing time, they agreed to move the reservation to [REDACTED]. The interaction was polite and efficient.
😊 Positive ✅ Confirmation resolved
? [[REDACTED]] Atendente: Hi. If you record your name and reason for calling, I'll see if this person is available.
0:06 Caller Hi, I'm [NAME]. I'm from [NAME].
0:15 Agent Thanks. Please stay on the line. [[on-hold music]]
0:26 Caller Hi, this is [NAME]. Hi. I just, um, let you know, guys. You guys- Yeah. You're gonna come at [REDACTED], right, for [NAME]? That's correct. That's correct. You wanna, guys- That's correct. You wanna guys come early? 'Cause you close [REDACTED], so... No, unfortunately. One second, please. Okay. Do you think we can do earlier because they close at ten? [NAME], they close at ten. So what time do you want to go? I don't know. Can we go earlier? Okay. Just if you guys want. Like, at [REDACTED]? Yeah. Uh, let's do it [REDACTED]. Yes, it's perfect. Okay. Thank you so much for calling. Thank you. [NAME]. Like [REDACTED] away.
▶ Notes 📝
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#17 Unknown +18243004630 🟠 Orlando 07/28/2026 18:40 2:50 😊 Positive ℹ️ Information ▾
The customer called to inquire about the availability of King Louis XIII cognac for an upcoming party. After some confusion regarding the drink type, the staff member promised to consult a manager for further assistance. The customer later confirmed the availability of the cognac during a follow-up call.
📞 +18243004630 1st call
🤖 AI Analysis · gpt-4o-mini
The customer called to inquire about the availability of King Louis XIII cognac for an upcoming party. After some confusion regarding the drink type, the staff member promised to consult a manager for further assistance. The customer later confirmed the availability of the cognac during a follow-up call.
😊 Positive ℹ️ Information resolved
0:01 Agent Thank you for calling [NAME]. How can I help you?
0:05 Caller So I am coming in for a party [REDACTED].
0:09 Agent Uh-huh.
0:09 Caller I just wanted to... I, I just have a question about some of the bourbons or cognacs you guys have. Do you guys happen to have, um, King [NAME], uh, by [NAME]?
0:23 Agent Uh, it's about wine, right?
0:26 Caller No, no, no. Uh, bourbon. Uh, bourbon and, and cognac. This-- A specific one I'm looking for is the cognac. I wanna, I wanna have that-
0:36 Agent Oh, picanha.
0:36 Caller -with my meal [REDACTED]. Um, it's supposed to be, uh... I was wondering if you had King [NAME].
0:44 Agent So you are asking for picanha, right?
0:48 Caller What was that?
0:49 Agent Picanha?
0:51 Caller No, no, no, no. Uh, bourbon, like, uh, drinks. Like what kind of, like-
0:57 Agent Give-- Okay, give me [REDACTED]. Let me, um, talk to my manager. Maybe he will help you a little more because about drinks, I don't know.
1:04 Caller Okay.
1:04 Agent Okay.
1:04 Caller I understand. Thank you.
1:06 Agent Thank you.
1:09 Caller [[soft instrumental music]] I want me some King [NAME].
? [--- em espera: 1m4s ---]
2:20 Caller Hi, this is [NAME] to speak. How may I help you? Hi, uh, this is [REDACTED]. I have, um, I have a reservation for [REDACTED] at [REDACTED]. Okay. And I have a few questions. Um- Yes. I was wondering, I was wondering if you guys had, uh, [NAME], uh, the cognac. Yes, we have the Louis XIII. All right. Thank you so much. That's all I needed to know. Thank you. Okay, perfect. All right, thank you.
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#18 Unknown +15133185542 🔵 Kissimmee 07/28/2026 18:12 0:56 😊 Positive 📅 Reservation ▾
The customer called to make a reservation for two people at [REDACTED]. The staff member confirmed the reservation and asked for the customer's name and phone number, completing the process successfully.
📞 +15133185542 1st call
🤖 AI Analysis · gpt-4o-mini
The customer called to make a reservation for two people at [REDACTED]. The staff member confirmed the reservation and asked for the customer's name and phone number, completing the process successfully.
😊 Positive 📅 Reservation resolved
0:01 Agent Thank you for calling [NAME]. How can I assist you?
0:05 Caller Hi, can I please make a reservation for two for [REDACTED], um, at, like, [REDACTED]?
0:14 Agent So you made it or you wanna make?
0:17 Caller Can I make, please?
0:19 Agent Okay.
0:20 Caller [REDACTED] at seven for two. Um, and can you, can we reserve a booth, please?
0:28 Agent Yes, of course. Can I have your name, please?
0:31 Caller [NAME].
0:38 Agent And your phone number?
0:40 Caller Four O seven two eight nine thirty-one eighty-three.
0:50 Agent Okay, you're all set.
0:52 Caller Okay. Thank you so much.
0:54 Agent You're welcome. [NAME].
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#19 Unknown +19707143927 🟠 Orlando 07/28/2026 18:03 1:31 😐 Neutral ℹ️ Information ▾
The customer called to inquire about promotions available on a Tuesday and the pricing for the rodizio and Gourmet Table options. The staff member confirmed that there were no [REDACTED].
📞 +19707143927 1st call
🤖 AI Analysis · gpt-4o-mini
The customer called to inquire about promotions available on a Tuesday and the pricing for the rodizio and Gourmet Table options. The staff member confirmed that there were no [REDACTED].
😐 Neutral ℹ️ Information resolved
0:00 Agent Thank you for calling Adega Gaucha. How can I help you?
0:03 Caller Alô, speak Portuguese, please.
0:06 Caller Sim.
0:07 Caller Tudo bem? Boa noite.
0:08 Caller Boa noite.
0:08 Caller Eu queria tirar uma dúvida: ééé, tem alguma promoção hoje, dia de semana, terça-feira?
0:15 Agent [NAME], tem o quê, perdão?
0:18 Caller Oi?
0:18 Agent Tem-- Teria o quê, perdão? Qual sua pergunta?
0:21 Caller Promoção, promoção. Alguma promoção, rodízio mais barato.
0:26 Agent Não, infelizmente-
0:26 Caller Só o bufê.
0:30 Agent Não, perdão, não temos. Os valores são os mesmos.
0:33 Caller Ok. Tá, qual é os valores, por gentileza?
0:36 Caller Tem o rodízio que é sessenta e cinco por pessoa.
0:40 Caller Hum.
0:41 Agent Gourmet Table, que é vinte e nove por pessoa ou o prato à la carte, que aí pode começar por vinte e oito dólares.
0:47 Caller Como é que funciona esse de vinte e nove?
0:51 Agent Qual, qual o quê? Desculpa.
0:54 Caller Como é que funciona esse de vinte e nove?
0:57 Agent Então, é o Gourmet Table. [REDACTED] é, é, por exemplo, é tipo um bufê, que aí nós temos as saladas, temos feijoada, arroz, é, vários tipos de queijo, vários tipos de salada, prato quen-- prato, pratos frios. Só que dentro dele não tem nenhuma carne, só tem o frango e a linguiça. Aí não teria picanha, não teria essas opções.
1:19 Caller Entendi. É, então é isso que eu tô falando. Então é vinte e nove e noventa, só o bufê?
1:24 Agent Isso.
1:25 Caller Tá bom. Muito obrigado, viu?
1:27 Agent Nada.
1:28 Caller Boa noite.
1:29 Caller Boa noite.
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#20 Unknown +16700167221 🟠 Orlando 07/28/2026 17:53 0:57 😊 Positive 📅 Reservation ▾
The customer called to update their reservation party size from [REDACTED], including eleven adults and four kids. The staff member confirmed the update and assured the customer that everything was set for their reservation.
📞 +16700167221 1st call
🤖 AI Analysis · gpt-4o-mini
The customer called to update their reservation party size from [REDACTED], including eleven adults and four kids. The staff member confirmed the update and assured the customer that everything was set for their reservation.
😊 Positive 📅 Reservation resolved
? [[REDACTED]] Atendente: Thank you for calling [NAME]. How may I assist you?
0:03 Caller Hey, how are you? I have a reservation for [REDACTED] at [REDACTED].
0:06 Agent Yes.
0:07 Caller Um, I wanted to go ahead and update the party size, if that's possible.
0:10 Agent Absolutely. And what's the name on the reservation?
0:13 Caller Uh, the reservation is under [NAME].
0:16 Agent [NAME]. One moment.
0:19 Caller See what it is. You okay? Can she hear me? Yeah. Well, he's on the phone, but we can hear you. Okay. Oh, my God.
0:31 Agent Just a moment, Mr. [NAME].
0:33 Caller They don't think you're far from him.
0:38 Agent Yes. I had for seven people. How many is gonna be, Mr. [NAME]?
0:41 Caller Uh, it's gonna be eleven adults and four kids.
0:45 Agent Okay, fifteen total.
0:47 Caller Yes, ma'am.
0:47 Agent Got it. No worries at all. We'll be waiting for you. You're all set, your reservation.
0:52 Caller Perfect. Thank you so much, ma'am.
0:53 Agent My pleasure. Of course. Thank you. You too. Have a good day.
0:55 Caller Thank you.
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#21 Unknown +17988180266 🟠 Orlando 07/28/2026 17:46 0:37 😊 Positive 🔄 Follow-up ▾
[NAME] from [NAME] called [NAME] regarding his wedding catering but was unable to reach him. She left a message encouraging him to call back before [REDACTED] or on [REDACTED] to discuss further.
📞 +17988180266 1st call
🤖 AI Analysis · gpt-4o-mini
[NAME] from [NAME] called [NAME] regarding his wedding catering but was unable to reach him. She left a message encouraging him to call back before [REDACTED] or on [REDACTED] to discuss further.
😊 Positive 🔄 Follow-up pending
? [[REDACTED]] Atendente: Hey, you've reached [REDACTED]'s cell phone. So sorry I couldn't get to your call, but please leave me a voicemail or send me a text message if that's probably the best way to get to me if I didn't answer your call, and I'll be sure to get back to you as soon as I can. Uh, thank you. Have a good day. Bye.
0:15 Caller Hi, [REDACTED]. This is [NAME] calling from [NAME]. Um, I'm sorry I missed you. Uh, if you can give me a call back, I'll be here until [REDACTED]. If not, I'll be back on [REDACTED] and, um, then we can discuss, uh, more about your wedding catering. Uh, looking forward to hearing from you. Thank you.
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#22 Unknown +18402157722 🟠 Orlando 07/28/2026 17:41 0:33 😊 Positive ✅ Confirmation ▾
Nathalie from [REDACTED] called João to reconfirm his wedding reservation and informed him about an email she sent, suggesting he check his spam folder. She offered assistance for any questions he might have.
📞 +18402157722 1st call
🤖 AI Analysis · gpt-4o-mini
Nathalie from [REDACTED] called João to reconfirm his wedding reservation and informed him about an email she sent, suggesting he check his spam folder. She offered assistance for any questions he might have.
😊 Positive ✅ Confirmation resolved
0:03 Agent Please leave your message for...
0:09 Caller Boa tarde, [NAME], quem tá falando é a [REDACTED] da [REDACTED]. É, nós conversamos ontem sobre a sua reserva de casamento. É, eu só queria reconfirmar que eu acabei de lhe enviar o e-mail, hã, mas eu gostaria que você também checasse no seu spam, porque às vezes, hã, meu e-mail vai lá, tá? É, vai tá no nome de [NAME] da [REDACTED]. Qualquer dúvida que cê tiver, me deixa saber. Obrigada, até mais.
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#23 Unknown +19305480643 🔵 Kissimmee 07/28/2026 17:37 0:15 😐 Neutral 🚫 Spam ▾
The customer, [NAME], introduced herself as the regional coordinator for final expense plans in [REDACTED]. The conversation appears to be about a business matter rather than a dining inquiry.
📞 +19305480643 1st call
🤖 AI Analysis · gpt-4o-mini
The customer, [NAME], introduced herself as the regional coordinator for final expense plans in [REDACTED]. The conversation appears to be about a business matter rather than a dining inquiry.
😐 Neutral 🚫 Spam no-answer
0:01 Agent Thanks for calling [NAME]. How can I assist you [REDACTED]?
0:04 Caller Hello.
0:05 Agent Hi.
0:09 Caller So I'm [NAME], the regional coordinator looking after your final expense plans file here in [REDACTED]. The reality-
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#24 Unknown +17400312578 🔵 Kissimmee 07/28/2026 17:30 0:36 😊 Positive 🔹 Other ▾
The customer inquired about job applications for the kitchen at Adega Gaucha. The staff member informed them that they were unsure but suggested visiting the restaurant to fill out an application for the manager. The customer thanked the staff and ended the call positively.
📞 +17400312578 1st call
🤖 AI Analysis · gpt-4o-mini
The customer inquired about job applications for the kitchen at Adega Gaucha. The staff member informed them that they were unsure but suggested visiting the restaurant to fill out an application for the manager. The customer thanked the staff and ended the call positively.
😊 Positive 🔹 Other resolved
0:00 Agent Thanks for calling [REDACTED]. How may I assist you?
0:03 Caller É, olá, tudo bem?
0:05 Agent Tudo e você?
0:06 Caller Tudo bem. É uma pergunta: vocês tão aceitando aplicação pra cozinha?
0:11 Agent É, eu não vou saber te dizer agora no momento, eu acredito que não. Mas se você quiser dar uma passadinha aqui e preencher a, o nossa, a nossa aplicação, aí eu posso entregar pro, pro manager e assim que tiver uma vaga disponível, ele puder conversar com você, aí ele entra em contato com você.
0:29 Caller Ah, tá bem, tá bem. Muito obrigada, tá?
0:32 Caller Imagina. Tchau, tchau.
0:33 Caller Tchau, tchau.
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#25 Unknown +17869047164 🔵 Kissimmee 07/28/2026 17:30 2:10 😊 Positive 📅 Reservation ▾
The customer, [NAME], called to make a dinner reservation for six people at [REDACTED]. The staff confirmed availability and provided pricing information for the buffet, which the customer found satisfactory.
📞 +17869047164 1st call
🤖 AI Analysis · gpt-4o-mini
The customer, [NAME], called to make a dinner reservation for six people at [REDACTED]. The staff confirmed availability and provided pricing information for the buffet, which the customer found satisfactory.
😊 Positive 📅 Reservation resolved
0:01 Agent Thanks for calling [NAME]. How can I assist you [REDACTED]?
0:05 Caller Uh, hello. My name is [NAME]. I was wanting to make a dinner reservation.
0:11 Agent Yes, of course. It's for [REDACTED]?
0:13 Caller Uh, do y'all have... Yeah, uh, do y'all have anything available for [REDACTED]?
0:19 Agent Yes, we do.
0:24 Caller Uh, what times do you have?
0:26 Agent Um, anytime.
0:29 Caller Okay. Is it just a walk-in basis?
0:33 Agent Yes, can do it too.
0:36 Caller Okay. Um, if you don't mind, uh, uh, I'll, I'll just make a reservation for [REDACTED], if that's okay.
0:44 Agent Okay. And how many guests?
0:47 Caller Uh, it'll be, uh, three children and three adults.
0:52 Agent For-
0:53 Caller And also, uh, how-
0:55 Agent Sorry?
0:58 Caller Uh, I was just gonna ask, how much is y'all's, uh, buffet?
1:02 Agent It is sixty-five for adult.
1:05 Caller Sixty-five. How much for children?
1:09 Agent What is the age?
? [[REDACTED]] Cliente: Uh, we have, uh, a [REDACTED], a [REDACTED], and an [REDACTED].
1:17 Agent So for both, when the, the three, it'll be eight dollars. And for eight, it'll be half of the price.
1:27 Caller Okay. So like thirty-two fifty or something?
? [[REDACTED]] Atendente: Yes. For the th-
1:32 Caller Okay
1:32 Agent ... the, the three kids.
1:35 Caller Okay. Excellent. All right. We'll, uh, we'll be there at [REDACTED]. And, uh, my last name is [NAME].
1:42 Agent Morgan. And-
1:44 Caller Yes, ma'am. And it'll be a party of six.
1:47 Agent Okay. And can I have your phone number, please?
1:50 Caller Uh, yes, ma'am. It's two five four.
1:52 Agent Two five four.
1:54 Caller Seven six eight.
1:56 Agent Seven six eight.
1:57 Caller Three seven three three.
2:02 Agent Okay. All set.
2:05 Caller All right. Thank you.
2:06 Agent You're welcome.
2:08 Caller All right. Bye-bye.
▶ Notes 📝
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